Shipping Policy

Last updated: July 29, 2026

Thank you for shopping with Valley Vault Shop. We carefully package every order from the San Fernando Valley, California, to help protect your collectibles during shipment.

Shipping Destinations

Valley Vault Shop currently ships to addresses within the United States.

We do not currently offer international shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing may take longer during major releases, promotions, holidays, or periods of unusually high order volume.

Shipping Rates

Our current shipping rates are:

• Standard shipping: $5.99
• Free standard shipping on qualifying orders of $75 or more

The applicable shipping rate and any free-shipping eligibility will be displayed during checkout before payment is completed.

The $75 free-shipping threshold is based on the qualifying merchandise subtotal shown at checkout. Taxes and shipping charges do not count toward the minimum.

Estimated Delivery

Standard shipping generally has an estimated transit time of 3–5 business days after the order has been processed and accepted by the carrier.

Delivery dates shown during checkout are estimates and are not guaranteed. Carrier delays may occur because of weather, holidays, service interruptions, incorrect addresses, or other circumstances outside Valley Vault Shop’s reasonable control.

Tracking Information

When tracking is available, customers will receive a shipping-confirmation email containing the tracking number after the order has been fulfilled.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Customers are responsible for monitoring tracking updates and providing a secure delivery location.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your:

• Street address
• Apartment or unit number
• City, state, and ZIP code
• Email address

Contact us immediately if an address needs to be corrected. Address changes are not guaranteed after an order has been processed, fulfilled, or transferred to the carrier.

If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for additional shipping charges before the order is sent again.

Original shipping charges are non-refundable when a package is returned because of an address error provided during checkout.

Packaging

Collectibles are packaged with reasonable protective materials based on the size, type, and condition of the product.

While we take care when preparing orders, minor cosmetic imperfections to outer retail packaging can sometimes occur during carrier transportation. Significant shipping damage should be reported according to the instructions below.

Damaged Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, contact Valley Vault Shop as soon as possible through our Contact Us page and provide:

• Your order number
• Clear photographs of the damaged item
• Photographs of the shipping box or mailer
• A photograph of the shipping label
• A description of the damage

Please keep the product, shipping container, packaging materials, and label until the issue has been resolved. Carriers may require this evidence when reviewing a damage claim. USPS, for example, requires proof of insurance, value, and damage for eligible claims.

Confirmed damage claims will be handled with an appropriate replacement, refund, or other resolution based on product availability, carrier findings, and applicable law.

Missing or Delayed Packages

If tracking has stopped updating or the package appears delayed, please allow additional time for the carrier to complete delivery.

Customers may also:

1. Review the tracking history.
2. Confirm that the shipping address is correct.
3. Check with household members, neighbors, mailrooms, or building management.
4. Contact the shipping carrier for additional information.
5. Contact Valley Vault Shop if the package remains missing.

We will reasonably assist with a carrier inquiry or missing-mail request when appropriate. USPS recommends checking tracking and submitting a Missing Mail search or claim after the applicable waiting period.

A replacement or refund is not automatically guaranteed while a carrier investigation is still pending.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, please:

• Check the delivery location carefully
• Ask household members or neighbors
• Check with an apartment office, mailroom, or building manager
• Allow until the end of the next business day in case the carrier scanned the package early
• Contact the carrier using the tracking number

Contact Valley Vault Shop promptly if the package remains missing. We will review the available tracking and delivery information and assist where reasonably possible.

Returned-to-Sender Packages

Packages may be returned to us because of:

• An incorrect or incomplete address
• Refusal by the recipient
• Failure to collect the package
• An inaccessible delivery location
• Other carrier-determined delivery problems

After the package is returned and inspected, we will contact the customer regarding available options.

Additional shipping charges may be required to resend the order when the return was caused by customer-provided address information or failure to accept delivery.

Order Cancellations

Cancellation requests may be submitted within one hour after the order is placed, provided that the order has not already been fulfilled or shipped.

Cancellation requests are not guaranteed until approved by Valley Vault Shop. Once an order has been fulfilled or transferred to the carrier, it cannot be canceled and will be handled under our Return and Refund Policy.

Shipping Promotions

Free-shipping promotions and discount codes may be subject to separate terms, minimum purchase requirements, product exclusions, expiration dates, or geographic restrictions.

Only one shipping offer may apply unless otherwise stated.

Contact Us

Questions regarding shipping or an existing order may be submitted through the Contact Us page on valleyvaultshop.com.

Please include your order number when contacting us about an existing purchase.