Contact Information

Valley Vault Shop

Website: valleyvaultshop.com
Email: support@valleyvaultshop.com
Location: San Fernando Valley, California, United States

Customer Support

For questions about products, orders, shipping, returns, or other concerns, contact us through our Contact Us page or email support@valleyvaultshop.com.

When contacting us about an existing order, include:

• Your full name
• Your order number
• The email address used during checkout
• A brief description of the issue
• Photographs when reporting damage or an incorrect item

We aim to respond within 1–2 business days, Monday through Friday, excluding holidays.

Returns

Do not send returns without prior approval.

Approved return requests will receive return instructions and the appropriate mailing address. Packages sent without authorization may not be accepted.

Please review our Return and Refund Policy before requesting a return.

Business Information

Valley Vault Shop is an independently operated online collectibles retailer based in the San Fernando Valley, California.

Valley Vault Shop is not affiliated with, sponsored by, or endorsed by Pokémon, Nintendo, The Pokémon Company, sports leagues, grading companies, or other third-party brands unless explicitly stated.