Return and Refund Policy

At Valley Vault Shop, we want you to feel confident purchasing collectibles from us. Please review the following policy before requesting a return.

14-Day Return Window

You may request a return within 14 calendar days of the item being delivered.

To qualify for a return, the item must:

• Be unused and in the same condition in which it was received
• Include all original packaging, accessories, inserts, and components
• Have all factory seals and tamper-evident packaging fully intact
• Include proof of purchase or the Valley Vault Shop order number

Items returned without prior approval may not be accepted.

Sealed Trading Card Products

Trading card products must remain factory sealed, unopened, and untampered with to qualify for a return.

The following cannot be returned:

• Opened booster packs
• Products with broken, removed, altered, or damaged factory seals
• Products with missing cards, accessories, inserts, or packaging
• Items damaged after delivery
• Products marked “Final Sale” on the product page
• Gift cards or other digital products

Specific cards, pull results, and randomly selected pack artwork are not guaranteed. Returns will not be accepted because of card pulls, card values, duplicate cards, or dissatisfaction with randomly selected artwork.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged during shipping, defective, or different from what you ordered.

Please provide:

• Your order number
• Clear photographs of the item
• Photographs of the shipping box or mailer
• A photograph of the shipping label
• A description of the issue

Keep all packaging until the claim has been resolved.

When Valley Vault Shop confirms that an item was damaged in transit or that we sent the wrong item, we will provide an appropriate replacement, refund, or return-shipping solution at no additional cost to you.

Starting a Return

To request a return, contact Valley Vault Shop through our Contact Us page or submit a return request through your customer account.

Do not mail an item back until your return has been approved and return instructions have been provided.

Return Shipping

For returns based on a change of mind, accidental purchase, or another reason unrelated to an error by Valley Vault Shop:

• The customer is responsible for return-shipping costs
• Original shipping charges are non-refundable
• The customer is responsible for the item until it reaches us
• We recommend using a trackable shipping service

If an order originally received free shipping, the actual outbound shipping cost may be deducted from the refund unless the return resulted from our error or confirmed shipping damage.

Refunds

After your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Valley Vault Shop may reduce or deny a refund if an item:

• Has been opened, used, altered, or tampered with
• Is missing packaging or components
• Is returned in a different condition than when it was shipped
• Does not match the item originally purchased
• Was returned without approval

Exchanges

We do not currently offer direct exchanges. Customers may return an eligible item and place a new order for the preferred product.

Order Cancellations

Cancellation requests may be submitted within one hour after an order is placed, provided that the order has not already been fulfilled or shipped.

A cancellation request is not guaranteed until it has been approved by Valley Vault Shop. Once an order has been fulfilled or shipped, the regular return policy applies.

Policy Abuse

Valley Vault Shop reserves the right to deny returns involving suspected product substitution, fraudulent claims, excessive return activity, tampering, or other abuse of this policy.

Nothing in this policy limits any rights available under applicable law.